Delivery and payment conditions
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Delivery and payment conditions

If you purchase from this website you automatically accept the below-mentioned conditions. Consequently, we recommend that you read the conditions thoroughly before you purchase from our webshop. 

PRICES

All prices in our webshop are inclusive of VAT and applicable taxes. We make reservations to availability, typos, as well as to external price changes and exchange rate changes. Please note that the prices in our webshop are mainly valid for the purchase of whole packages.

PAYMENT AND SECURITY
Security is of major importance to us when you pay via the internet. Therefore, we have chosen to use NETS (formerly PBS), which ensures that all your personal information is encrypted, including your banking details.

You can use the most common credit cards as a means of payment in our webshop, including Dankort, Visa/Dankort, Mastercard, and Maestro. We charge a fee on each payment. If you pay by means of Dankort and VISA/Dankort Knud Jepsen A/S pays the fee for NETS. If you pay by means of other credit cards we charge a fee, which is solely intended for NETS (formerly PBC).

Customers holding a company registration number may apply for a login and pay via invoice. Our payment condition is 8 days net.

ORDER CONFIRMATION AND INVOICE
After confirming your order in our webshop you receive an order confirmation by e-mail.

When your order has been packed and is ready for collection/shipment you will receive an invoice by e-mail. The invoice contains all relevant information, and you are kindly requested to refer to the invoice in case of return of the goods etc.

ORDER HANDLING
NB - The goods can only be delivered to the consignee on Tuesdays and Thursdays. After receiving your order we will pack the goods as quickly as possible and make them ready for shipment/collection. If you place your order before 12 o'clock noon on Mondays and Wednesdays the goods will be ready for shipment on the following weekday, that means on Tuesdays and Thursdays.

In case one of the ordered goods is no longer in stock we will contact you in order to clarify whether you still want the remaining part of your order to be delivered (exclusive of the unavailable goods). If we are not able to get in touch with you by phone you will receive an e-mail with information on the missing goods. In cases where only a minor part of your order is unavailable we will ship your goods so they arrive on the requested delivery date. If it is the major part of your order which cannot be delivered we shall not ship your goods until we have been in contact with you either by e-mail or by phone.

SHIPMENT OF GOODS
When login is created we can make an agreement on delivery of the goods. The goods are shipped either Tuesday or Thursday if ordered before 12 o'clock noon Monday or Wednesday. The freight amounts to DKK 49,00 exclusive of VAT, no matter how many goods you buy.

FREE COLLECTION AT THE NURSERY
You may collect your ordered goods at our nursery within the opening hours between 12 and 4 pm on all weekdays.


RETURN
According to the Danish Consumer Protection Act section 17, subsection 2, 1 cf. section 9, subsection. 2, 1 you have no right to cancel the purchase of goods for household use, including flowers and wine. At Knud Jepsen A/S you may, however, cancel your order if you send us an e-mail before the last weekday prior to the shipment date.

MISSING GOODS AND COMPLAINTS
If you state that some goods are missing or damaged on receipt of your order we kindly ask you to contact us not later than the first weekday after the delivery date. In case of complaints we agree in each case how to handle the matter, and therefore you are kindly requested not to return the goods without prior agreement. Knud Jepsen A/S are ready to defray all reasonable costs in connection with the return of faulty goods. If some goods are missing we kindly ask you to contact our main warehouse on telephone no. + 45 86 98 61 88 in any case.

KONTACT

Queen - Knud Jepsen a/s
Skanderborgvej 193
DK- 8283 Hinnerup, Denmark

Please contact us at the above-mentioned e-mail addresses and phone numbers if you have any questions concerning webshop orders etc.

Our telephone lines are also open from Monday to Friday between 8 am and 4 pm.

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